Frequently Asked Questions (FAQs)

Q. What should I do if I can't find the product I'm looking for?

If you are unable to find the item you are looking for, then please use one of the following methods to suggest a product to us and we'll try our best to include the product into our catalog. In fact we encourage you to suggest a product if you cannot find it on our site. Use any of the following methods that is more convenient to you.

  1. Submit your suggestion by filling the form at https://orbis.pk/suggest-a-product.
  2. Use our Live Chat on our website and someone will assist you further.
  3. Send us a comment on our facebook page https://www.facebook.com/orbispakistan
  4. Send us an email at info@orbis.pk and indicate the name and brand of the product in your email.
  5. Give us a call on our number that is available on our contact us page https://orbis.pk/contact-us
Q. What areas do you deliver to?
Currently we are only covering the main Mardan city. But in future we'll be adding more areas to our coverage. If you are unsure, please send contact us for more information.
Q. How to contact us?
Our phone number, email and other contact details are available at https://obis.pk/contact-us
Q. How much do you charge for delivery?
Shipping is free for purchase Rs 1000 or above. There is a charge of Rs 100 if your order is less than Rs 1000.
Q. Do you offer same day delivery?
Yes we can deliver your order on the same day if you place the order before 3pm.
Q. How do i pay for my order?
Currently we only accept Cash on Delivery which means when you place the order we'll deliver your order along with an invoice and you can pay the driver in cash. In future we'll bring other online payment facilities such as debit card/bank card transactions.
Q. How is the quality of the meat, vegetable and fruits?
Our distributors deliver us meat, vegetables and fruits on daily basis. We'll make sure these items are fresh and meet your expectation. If you are unhappy with the delivered goods then you can refuse to accept the items when they're delivered to you. We'll return the item and will not charge you. You may also accept/reject selectable items.
Q. What is cash on delivery?
'Cash on Delivery' means you can pay in cash when the goods are delivered to your home.
Q. Can I cancel my order?
If you change your mind after placing an order or if you've placed an order accidently, then please give us a call immediately and we'll cancel your order.
Q. What if the order has defective products?
If you find that we have delivered the product which is in unacceptable condition, faulty or different to what you had ordered then return the item to the driver and we'll not charge you at all. If you have been already charged and you found the defect later after it has been delivered please give us a call and let us if you need a refund or a substitute and we will arrange for the item to be collected from your place and will provide a refund if necessary.
Q. Do you deliver on Sundays?
Yes we deliver on Sundays
Q. What is the process for a refund?
If you need a refund for a purchased item please let us know and we'll refund the total amount for which you have been charged. Please keep the invoice with you as that will be required when a refund is required.
Q. What are the benefits of creating account
Once you create an account with us, your details are saved securely on our server. Which means you do not need to provide the details next time you are placing an order. This makes the process a lot easier and quicker for you. We’ll occasionally send out great deals and special offers to all our account holders so you can be the first to benefit from the deals before they expire.
Q. Can I place an order without creating an account?
Yes, you can place an order without creating an account. To do so, you can unselect the option “Create an account?” when placing an order and your details will not be saved with us. But you will have to provide the details every time you need to place an order.
Q. Do you sell tobacco?
No we do not sell Tobacco / Cigarettes or relevant products. We support and promote healthy life and encourage everyone to participate in this cause. Live a healthy life for yourself and your families.